Your protocols,on call for every patient.
Patient communication software for orthopedic surgeons. Every patient guided from booking through recovery, by text, in your own words.
Trusted by physicians, from solo private practice to world-leading hospitals
The problem
You trained to operate. Not to answer the same question 40 times a week.
Patients call with the same questions before surgery and after it. Staff repeat the same education a dozen times a day.
The overflow doesn’t stop with the team, it follows you home as evening messages and a follow-up call tail that never ends. And PROMs slip through the cracks right as reporting tightens.
None of this is a staffing problem. It’s a communication problem, and it now has a better answer than hiring.
How Fios works
Step 1
Upload your protocols
Your existing documents become your pathways through a short build and review.
Step 2
Approve before launch
Nothing reaches a patient until you’ve signed off. Your judgement stays the source of every answer.
Step 3
Add a patient once
Fios handles the education, check-ins, questions and PROMs collection from there, and flags anything that needs a human to your team.
to get your clinic setup ready to onboard patients
say they would trust a Digital Medical Assistant1
"very likely" to use a Digital Assistant rather than call the office1
of patient messages are resolved instantly
Your voice, every patient.
Every patient hears it the way you would say it. Consistent guidance regardless of who’s on shift, drawn only from knowledge you’ve approved. When Fios doesn’t know, it escalates to your team instead of guessing.
Your patients, your data, yours to keep.
Fios is organized around your caseload. Your knowledge base, your conversation history, and your outcomes data accrue to you, not to a hospital platform.
Your day back, and your team’s.
Answers in seconds, any time, including the third of patient questions that arrive outside business hours.
Compliance without a hire.
CMS PRO-PM compliance is managed inside the journey: eligibility confirmed, response rates tracked against the reporting threshold, data submission-ready. Reporting revenue protected without adding anyone to your team.
Fios Health Journey Guide: How it Works
A digital Journey Guide acts as another member of your staff, automatically managing patients in the background, relieving pressure from your human team
The Journey Guide answers patients' questions 24/7 via SMS, email, or web clearly, simply, and consistently with your protocols
Trusted by leading physicians and clinics
Because our assistants are so easy to use and deliver immediate ROI
It ensures patients always receive the same clear, consistent guidance - based on our own team's knowledge and protocols. That level of trust is invaluable.
The Care Journey Guide has reduced the constant flow of routine questions. Patients feel more confident, and my team is freed up to focus where it matters most.
I believe this is the future of surgical care: patients supported every step, and care teams empowered to deliver better results with less strain.
The Care Journey Guide feels like adding a full-time team member - without the overhead. It takes on the routine tasks so we can focus on real patient care.
Since implementing Fios to our workflow, we have seen a noticeable decrease in patient call volume. Communication with perioperative questions has become more streamlined and enables me focus more on patient care rather than repetitive follow up calls.
The Digital Journey Guide answers patient questions the moment they arise, any time of day. It improves patient confidence and makes pre and post op communication much smoother.
It ensures patients always receive the same clear, consistent guidance - based on our own team's knowledge and protocols. That level of trust is invaluable.
The Care Journey Guide has reduced the constant flow of routine questions. Patients feel more confident, and my team is freed up to focus where it matters most.
I believe this is the future of surgical care: patients supported every step, and care teams empowered to deliver better results with less strain.
The Care Journey Guide feels like adding a full-time team member - without the overhead. It takes on the routine tasks so we can focus on real patient care.
Since implementing Fios to our workflow, we have seen a noticeable decrease in patient call volume. Communication with perioperative questions has become more streamlined and enables me focus more on patient care rather than repetitive follow up calls.
The Digital Journey Guide answers patient questions the moment they arise, any time of day. It improves patient confidence and makes pre and post op communication much smoother.
Be there for every patient. Even at 9pm. Even in surgery.
Create your workspace, upload your protocols, and add your first patient.
Questions surgeons ask
Will my patients actually use it?
It’s a text message, not an app. There’s nothing to download, no password, no portal. In our pilot, fewer than 1% of patients opted out after starting.
Is this another system for my staff to learn?
Your team adds a patient once. Fios does the rest, and flags anything that needs a person.
Will it say the wrong thing?
Fios answers only from knowledge you’ve approved. When a question falls outside that, it escalates to your team instead of guessing.
Do we need our EMR involved?
No. Fios runs alongside any EMR with no integration required to start.
Do patients know it’s not a person?
Always. Every message is clearly from your clinic’s digital guide, anchored to your care.